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Privacy Policy

Privacy Policy

This Privacy Policy explains how Tolmin Threads processes personal data when you use concertsoapstreet.click, contact us, book an appointment, or request tailoring, alteration, remodelling, or upcycling services.

Terms of ServiceContact
Policy guidance

This overview highlights the principal topics addressed in this notice and directs readers to the relevant support path when further clarification is needed.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact

Contact Information

Email contact
help@concertsoapstreet.click
Telephone
+386 31 574 159
Postal address
Poljubinj 92, 5220 Tolmin
Privacy contact

Use the contact details below for privacy questions, requests, or concerns.

Contact Page

Depending on your location and the way we process your data, you may have rights to access, correct, delete, restrict, or object to processing, and in some cases to receive a copy of your data. You may also have the right to withdraw consent where consent was used as the legal basis.

Available rights depend on the applicable law and the context of processing.

To exercise a right, send a clear request using the contact details in this policy and describe the data or activity concerned. We may need to verify your identity before responding. We will review the request and reply within a reasonable period under applicable law.

Requests should include enough information to identify the relevant record.

Inquiry records are kept for the period needed to manage the request and related follow-up. Project, booking, and transaction records are retained for operational, accounting, and legal purposes. When data is no longer needed, we delete it or anonymise it where appropriate.

We keep data only for as long as needed for the relevant purpose or legal duty.

The updated version will apply from the date it is posted unless a different effective date is stated. If a change is material, we will take reasonable steps to draw attention to it through the website or other suitable communication channels.

We may revise this policy when our practices, legal duties, or website features change.
GDPR

GDPR Overview

Under GDPR, we process personal data only where we have a lawful basis, such as performance of a contract, steps taken before entering into a contract, compliance with legal obligations, legitimate interests, or consent where required. We apply data minimisation and use information only for the purposes described in this policy.

Where GDPR applies, it governs our processing of personal data of individuals in the European Economic Area and, in some cases, data processed in connection with services offered to them.

EU compliance references
RegulationGeneral Data Protection Regulation (GDPR) - EUR-Lex
Supervisory AuthorityInformation Commissioner of the Republic of Slovenia
This section is intended for individuals whose data is covered by GDPR.
Clear data use and privacy rights

Your GDPR Rights

Where GDPR applies, you may have the right to access your data, request correction or deletion, object to certain processing, request restriction, and ask for portability in appropriate cases. If processing is based on consent, you may withdraw it for future processing. You may also raise a concern with the competent supervisory authority.

GDPR rights are assessed case by case and may depend on the legal basis for processing.
01

How We Use Data

We use personal data to respond to inquiries, arrange consultations and fittings, assess garments and materials, prepare quotes, record approvals, carry out remodelling or alteration work, manage collection and payment, maintain business records, operate and secure the website, and meet legal obligations. We may also use limited technical data to diagnose issues and improve site performance.

Processing is limited to the business and operational needs described here.
02

Service Providers

We may use service providers that support website hosting, communications, appointment handling, record keeping, or payment processing. These parties act on our instructions where applicable and are expected to protect the data they process. We do not sell personal data.

Operational partners receive only the information needed for their role.
03

Legal Disclosures

We may share personal data with public authorities, courts, or other parties where disclosure is required by law, necessary to establish or defend legal claims, or needed to protect our rights, users, or property. We may also disclose information to comply with tax, accounting, or record-keeping obligations.

We disclose data only when there is a lawful reason to do so.
Data category

Data We Collect

We may process identification and contact details, communication content, appointment information, project details about garments and requested alterations, fit and review notes, payment and collection records, and limited technical data such as device or browser information. Where relevant, we also process information you choose to provide about garment condition, materials, measurements, and design preferences.

We collect only the data needed to handle inquiries, appointments, and project work.
Collection source

How We Collect Data

We receive data from contact forms, email, phone calls, fitting appointments, and other direct communications. We may also generate internal records from consultations, assessments, quotes, approvals, work progress, and collection arrangements. Some technical data is collected automatically when the website is used.

Most information comes directly from the person making the inquiry or booking.
Cookie type

Types of Cookies

We may use essential cookies to support site operation, security, and form functionality. If enabled, analytics or similar cookies may help us understand how the site is used and improve performance. Cookies may be session-based or persistent depending on their purpose.

The website may use only limited cookies needed for operation and measurement.
User control

Cookie Controls

You can usually block or delete cookies through your browser settings. If the website presents cookie controls, you may use them to manage non-essential cookies. Disabling some cookies may affect basic site functions or form handling.

Cookie choices can be adjusted through browser settings and, where shown, site controls.